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  • Do I need to book an appointment?
    No - Just turn up and use our self service dog wash stations at any time whilst they are open (7 days a week). No appointment Is necessary to ensure convenience when its needed the most. In the event the machine is already being used, please patiently await your turn, giving the current user plenty of space.
  • How much does it cost?
    The current cost of a 10 minute wash cycle at our self service dog wash stations, which is fully inclusive of all options (rinse, shampoo, conditioner, anti flea wash and a high and low blow dry option) is £8.95. The user also gets 30 seconds of free time to wash and disinfect the tub ready for the next user. If you are running out of time, please tap your payment card again to add another 5 minutes for just £3. A considerable saving in comparison to a full groom.
  • Where are you based?
    We currently have self service dog wash stations at Bude with more locations coming soon. Please check out our locations page for full addresses of our locations and how to find us.
  • What are your opening times?
    All our self-service dog wash stations are open 7 days a week, 365 days of the year. Some stations are open 24 hours a day, however some have different opening times, please check our locations page for detailed opening times for each machine.
  • Are their size restrictions for dogs?
    No, our dog wash stations are designed to accommodate dogs of all sizes, from Chihuahua’s to Cane Corso’s.
  • Can I bring more than one dog at a time?
    Yes, you can! There are two safety chains in the washtub to secure both dogs if they fit. If you’ve got big dogs, please secure the other dogs somewhere safe before using the machine.
  • Do I need to clean up after using the wash stations?
    Yes! Once you have finished your wash cycle, please take advantage of the 30 seconds free rinse and disinfectant to clean the washtub ready for the next user. Dog Wash Express maintains a strict and regular cleaning schedule, but we can’t be there to clean up after every wash, so please leave the wash station as you would expect to find it.
  • Are the wash stations safe for puppies?
    Absolutely! The equipment is designed to be safe and gentle for dogs of all ages, including puppies.
  • Does the machine have a dryer and is it safe for dogs?
    Yes, the machine is equipped with a blow dryer that can be switched from high to low mode and is safe and effective for drying dogs of all coat types. If you have an especially long-haired dog, please also bring your own towel to assist with the drying process.
  • What payment methods do you accept?
    We accept credit and debit cards and mobile payment options like Apple Pay and Google Pay. No cash, sorry.
  • My dog is nervous and hates being washed!
    Check out our YouTube channel where we have created a helpful video which will provide tips on how to get your dog used to our wash stations and assist them with becoming familiar with and calm during the washing process.
  • Is the water warm?
    Yes – the water in the wash station is set at 38 degrees which is the perfect temperature to ensure dogs have a comfortable bathing experience and the machine can be used in all weathers, at all times of the year. Please always check the temperature of the water before you use it on your dog to ensure that it is ok for them.
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